To complete an order, simply add the desired items to your cart and click the CHECKOUT button. On the next screen, enter your shipping and billing information and finally click the confirm order button. .

Yes, orders can also be placed by companies or professionals with VAT numbers. During checkout, you can enter your tax information so we can issue the correct invoice.

It depends on the progress of your order. If you recently placed your order, you can do so; otherwise, it's not possible and you'll have to return it later.

If you forgot to purchase something, you can make an additional purchase, and we'll try to consolidate it into a single shipment.

Of course, you can purchase and pick up directly at our store by appointment. Simply contact us before pickup to arrange a day and time, so we can guarantee maximum availability and assistance.

Delivery times may vary depending on the courier and destination. If your order is delayed, we recommend checking the status of your shipment using the tracking link you received via email. In case of further delays or issues, our team is always available to assist you.

Processing times may vary based on order volume and product availability. If your order hasn't left the warehouse yet, it may be in the process of being prepared or awaiting fulfillment. We'll email you as soon as it ships. If your order is urgent, you can contact us for more specific updates.

To view your order history, you need to create an account on our site.

Please note that delivery typically takes 3-5 business days after shipping. We recommend tracking your package using the tracking code provided, which allows you to check the status of your order at any time.
If you haven't received any updates on your shipment after 7 days, please contact us: our team will resolve the situation as quickly as possible, with the utmost care and professionalism.

The tracking number is the code associated with your shipment. As soon as your order is processed, you'll automatically receive an email with the code, allowing you to track your order in real time.

Shipping costs are automatically calculated at checkout based on the weight of the goods. For more information, please see the shipping policy.

Goods always travel insured. However, Just in Time Srls is not responsible for any deterioration, damage, delays, or damage of any kind that may occur during transportation once the goods have left our warehouse. It is the buyer's responsibility to carefully inspect the condition of the goods upon delivery and, in the event of any anomalies, to accept them by noting a specific reservation on the delivery note, thus allowing a claim to be opened with the courier.

We offer the following additional options:

• Delivery by appointment (+€9.90): The courier will contact you by phone to arrange a delivery date.
  
• Floor delivery (cost varies based on weight): The courier will deliver the package directly to your floor. Please note: deliveries to floors are not made unless previously agreed upon with our customer service team.
  
• Saturday or holiday delivery (cost varies based on weight): It is possible to request delivery outside of business hours or on holidays. In this case, delivery must be arranged in advance with our customer service.

The first thing to do, even before opening the package , is to sign "with specific reservation" upon delivery. This step is essential for filing any type of dispute and guarantees your right to request a refund or replacement in the event of damage or problems.

Without a signed reservation, we will not be able to process any complaints, refunds, or exchanges. After signing, contact us immediately: together we will find the fastest and most effective solution.

In some cases, your order may be delivered in two separate shipments , depending on the contents of the package. If your order was shipped in separate packages, you can check this on the delivery note, which will list the items included in each package.

Some products may not be immediately available due to stock shortages . In this case, you will be contacted by phone or email to inform you of the issue. The unavailable product will be shipped as soon as it is restocked or, upon your request, can be refunded via the same payment method within the applicable timeframe.

An error may also occur during shipment preparation . In this case, after appropriate checks, the missing product will be shipped or, if you prefer, the corresponding amount will be refunded.

In this case, we ask you to send us some photos of the product received and, if necessary, other specific information. As soon as we receive the requested material, we will let you know the solution as soon as possible.

Although this is a very rare occurrence, one or more items may be missing during production or packaging. To help us resolve the issue quickly, please send us a brief description of the missing item(s) along with photos of the entire item .

After verifying your report, we will ship the missing piece, so you can use the product as quickly as possible.

Some tools and accessories may undergo design changes without notice, especially if this results in product improvements. In such cases, complaints will not be accepted.

If you encounter a problem, please email us with as many details as possible and at least one photo of the issue so we can perform the necessary checks and provide you with an update as quickly as possible.

We are so confident in the quality of our products that we offer you the option of requesting a full refund or replacement, without having to provide a reason, provided the request is made within 14 days of receiving the item.

To start the return procedure you have two options:

Via the wizard directly in the dedicated section of your account.

By sending us an email to info@ironsidearmour.com , attaching the return form downloadable from this link .

The returned product must be carefully packaged, preferably in its original packaging, to avoid damage during shipping. The product must be in its original factory condition , in its tightly sealed original box, and placed inside another box or bag so that the courier does not place the label directly on the product. Any anomaly in the packaging or product may result in the refund being voided.

If this is not a prepaid shipment, please contact the shipping company of your choice and book delivery to:

Ironside Armour

Contrada Cardogna SNC (Industrial Zone)

83038 Montemiletto (AV)

For more details, see our full returns policy.

Refund times depend mainly on the courier and your bank, but generally, after we verify the returned item, the refund is processed within 24 hours and will appear in your account within 5-7 business days.

You can return items in their original condition within 14 days of receipt.

If you forget your password, resetting it is simple. Just click "Forgot your password?" on the login screen and follow the instructions to reset it.

The wish list allows you to save items you're interested in for future purchase or to share via email. You can create and manage multiple lists directly from your account and access them from any device at any time.

In order to complete an order, creating an account is not mandatory but it is recommended, as you will be able to monitor all your orders at any time, you will be able to use the wish list and above all you will be able to save your data for all subsequent orders.

If you'd like to leave a review for one of our products, we'd love to hear from you!

You can write a review even without placing an order, but to have a verified review you must have purchased the product.

You can leave feedback directly from the product page, in the dedicated section at the bottom. Once submitted, our staff will promptly publish it.

(Reviews are never edited by our staff. Ironside Armour operates with complete transparency: the name of the person leaving the review will be visible along with the first letter of their last name. All reviews on our site are 100% genuine.)

On Trustpilot, you can leave a review even without placing an order. If you'd like to leave a verified review after a purchase , you'll receive the request directly to your email within 7 days of your order confirmation.

All the tools on the site arrive disassembled and packaged, with the exception of some smaller products.

The assembly instructions can be found inside the packaging or on the "product instructions" page, depending on the type of tool.

Of course, if you're opening a gym or sports studio and need customized facilities, contact us at collab@ironsidearmour.com for more information.

Not at the moment, but we don't rule it out in the future. Stay tuned for more information.

If a product is out of stock, it will likely be included in the next production run, which lasts a maximum of 60 days. We recommend joining our waiting list for the product so we can notify you by email as soon as it becomes available again.

This means that the machine is ordered/produced following order confirmation, with waiting times that vary depending on the type of product.

Yes, all our product prices include VAT.

We accept all major online payment methods:

- PayPal, through PayPal’s secure server.

- Credit or prepaid cards, processed securely via Stripe or PayPal.

- Apple Pay and Google Pay, available directly from your smartphone.

- Wire transfer: payment details will be sent automatically by email after order confirmation. (Please note that choosing bank transfer as a payment method will affect delivery times, which will be delayed by a few days depending on your bank’s processing times. Orders will be shipped only after payment has been successfully received. The order will be automatically cancelled if payment is not received within 7 days from the purchase date.)

- Installment payments, via PayPal services “Pay in 3” and “Pay in 6, 12, or 24 ”, allowing you to split purchases from €30 to €2,000 or from €120 to €5,000.

The risks are virtually zero. Payment card data never passes through our servers , but is processed directly by PayPal or Banca Sella using SSL encryption. No payment transactions are handled by Just In Time Srls: everything happens on the banks' servers, which verify the data automatically and securely, without any human intervention.

Sure! The “Pay in 3” and “Pay in 6, 12, or 24” services from PayPal are available to spread purchases from €30 to €2,000 or from €120 to €5,000.

The entire procedure takes place directly online and has an immediate result.

You can receive discount codes by subscribing to our newsletter or following our social media channels.

Discount coupons cannot be combined with other ongoing initiatives, except Gift Cards.

Of course! We take inquiries about new sports centers and training gyms very seriously.

If you're looking for a reliable partner for your new venture, we guarantee you our professionalism and experience. Our passion for our work is reflected in the meticulous care with which we create our new products and in the dedicated support we offer all our customers.

To get started, we will need:

• The floor plan of your workout space.
  
• The number of participants expected during the courses.
  
• A sketch or drawing (even handmade) with approximate dimensions, if you want custom RIG structures.
  
• The product codes and quantities of the items you are interested in.
  

You will be supported through every stage of the process, up to order confirmation, with acceptance of the technical drawings and digital layout of the workspace.

For more information, please contact us by email: collab@ironsidearmour.com .

We offer both shipping and assembly services. Contact us for a personalized quote.

If your order exceeds €4,000 + VAT , you can:

• Use the online quote service on the website, designed to handle the numerous requests we receive. Your request will be forwarded to our operators, who will promptly respond with a personalized proposal.
  
• Send us an email or call us, indicating the items you're interested in. We'll gather all the necessary information and prepare a customized quote based on your needs.

Absolutely! We're proud to build training centers for military services. We're confident we can meet your needs and requirements.

Contact us at collab@ironsidearmour.com for more information or to schedule a meeting at our office to discuss your project further.

Of course! To resell our products, you must sign a partnership agreement, which includes discounts and special terms.

We evaluate each request based on the company's longevity and philosophy. If we deem it a good fit for our brand, we'll schedule a meeting at our headquarters to discuss the collaboration. For more information, please contact us by email: collab@ironsidearmour.com .

Ironside Armour reserves the right to refuse any resale request without explanation.

To use the quote function, simply click on the " request a quote " button to add an item to the list. Once you have defined your list, you can send it to our staff who will quickly return with a personalized proposal.

Shipping costs are calculated separately for all quotes and are never included in the product price.

Each product sold to a “consumer” purchaser is covered by the 24-month legal guarantee for defects of conformity , as required by current legislation.

The guarantee applies to all products that present defects of conformity within 24 months of delivery, provided that such defects were not known at the time of purchase.

A lack of conformity is considered, for example, when a product:

• It's not working properly.
  
• It cannot be used for the purposes for which it is intended.
  
• It does not have the features or qualities declared by the seller.
  

The legal guarantee does not cover defects resulting from incorrect or improper use of the product, nor damage due to normal wear and tear.

For more information, see the full warranty policy.

In addition to the 24-month legal warranty required by law, we offer an additional commercial warranty that varies based on the type of equipment.

Essential Line - 12 months

Pro Line – 12 months

Elite Line - 24 months

Cardio Line - 24 months

This warranty may include:

• Repairs or replacements for any defects or parts not covered by the legal guarantee.
  
• Priority support to quickly resolve any issues.