FREQUENTLY ASKED QUESTIONS

To complete an order, simply add the desired items to your cart and click the CHECKOUT button. On the next screen, enter your shipping and billing information and finally click the confirm order button. .

It depends on the progress of your order. If you recently placed your order, you can do so; otherwise, it's not possible and you'll have to return it later.

If you forgot to purchase something, you can make an additional purchase, and we'll try to consolidate it into a single shipment.

Of course, you can purchase and pick up directly at our store by appointment. Simply contact us before pickup to arrange a day and time, so we can guarantee maximum availability and assistance.

Delivery times may vary depending on the courier and destination. If your order is delayed, we recommend checking the status of your shipment using the tracking link you received via email. In case of further delays or issues, our team is always available to assist you.

Processing times may vary based on order volume and product availability. If your order hasn't left the warehouse yet, it may be in the process of being prepared or awaiting fulfillment. We'll email you as soon as it ships. If your order is urgent, you can contact us for more specific updates.

To view your order history, you need to create an account on our site.

Delivery generally takes 3–5 business days after shipment within Italy, and 7–10 business days for international destinations.

We recommend tracking your parcel using the tracking code provided, which allows you to check the status and location of your order at any time.

If there are no updates after the standard delivery timeframe, please contact us: our team will handle the situation as quickly as possible with the utmost care and professionalism.

The tracking number is the code associated with your shipment. As soon as your order is processed, you'll automatically receive an email with the code, allowing you to track your order in real time.

Shipping costs are automatically calculated at checkout based on the weight of the goods. For more information, please see the shipping policy.

Goods always travel insured. However, Just in Time Srls is not responsible for any deterioration, damage, delays, or damage of any kind that may occur during transportation once the goods have left our warehouse. It is the buyer's responsibility to carefully inspect the condition of the goods upon delivery and, in the event of any anomalies, to accept them by noting a specific reservation on the delivery note, thus allowing a claim to be opened with the courier.

Yes, additional delivery options are available depending on the type of product and destination. For more information, please refer to the dedicated shipping and delivery page.

The first thing to do, even before opening the package , is to sign "with specific reservation" upon delivery. This step is essential for filing any type of dispute and guarantees your right to request a refund or replacement in the event of damage or problems.

Without a signed reservation, we will not be able to process any complaints, refunds, or exchanges. After signing, contact us immediately: together we will find the fastest and most effective solution.

In some cases, your order may be delivered in two separate shipments , depending on the contents of the package. If your order was shipped in separate packages, you can check this on the delivery note, which will list the items included in each package.

Some products may not be immediately available due to stock shortages . In this case, you will be contacted by phone or email to inform you of the issue. The unavailable product will be shipped as soon as it is restocked or, upon your request, can be refunded via the same payment method within the applicable timeframe.

An error may also occur during shipment preparation . In this case, after appropriate checks, the missing product will be shipped or, if you prefer, the corresponding amount will be refunded.

In this case, we ask you to send us some photos of the product received and, if necessary, other specific information. As soon as we receive the requested material, we will let you know the solution as soon as possible.

Although this is a very rare occurrence, one or more items may be missing during production or packaging. To help us resolve the issue quickly, please send us a brief description of the missing item(s) along with photos of the entire item .

After verifying your report, we will ship the missing piece, so you can use the product as quickly as possible.

Some tools and accessories may undergo design changes without notice, especially if this results in product improvements. In such cases, complaints will not be accepted.

If you encounter a problem, please email us with as many details as possible and at least one photo of the issue so we can perform the necessary checks and provide you with an update as quickly as possible.

We are so confident in the quality of our products that we offer you the option of requesting a full refund or replacement, without having to provide a reason, provided the request is made within 14 days of receiving the item.

To start the return procedure you have two options:

• Through the guided procedure available directly in the dedicated section of your account.
• By sending us an email to info@ironsidearmour.com , attaching the return form downloadable from this link.
  

The returned product must be carefully packaged, preferably in its original packaging, to avoid damage during shipping. The product must be in its original factory condition , in its tightly sealed original box, and placed inside another box or bag so that the courier does not place the label directly on the product. Any anomaly in the packaging or product may result in the refund being voided.

If this is not a prepaid shipment, please contact the shipping company of your choice and book delivery to:

Ironside Armour

Contrada Cardogna SNC (Industrial Zone)

83038 Montemiletto (AV)

For more details, see our full returns policy.

Refund times depend mainly on the courier and your bank, but generally, after we verify the returned item, the refund is processed within 24 hours and will appear in your account within 5-7 business days.

You can return items in their original condition within 14 days of receipt.

If you forget your password, resetting it is simple. Just click "Forgot your password?" on the login screen and follow the instructions to reset it.

The wish list allows you to save items you're interested in for future purchase or to share via email. You can create and manage multiple lists directly from your account and access them from any device at any time.

In order to complete an order, creating an account is not mandatory but it is recommended, as you will be able to monitor all your orders at any time, you will be able to use the wish list and above all you will be able to save your data for all subsequent orders.

If you'd like to leave a review for one of our products, we'd love to hear from you!

You can write a review even without placing an order, but to have a verified review you must have purchased the product.

You can leave feedback directly from the product page, in the dedicated section at the bottom. Once submitted, our staff will promptly publish it.

(Reviews are never edited by our staff. Ironside Armour operates with complete transparency: the name of the person leaving the review will be visible along with the first letter of their last name. All reviews on our site are 100% genuine.)

On Trustpilot, you can leave a review even without placing an order. If you'd like to leave a verified review after a purchase , you'll receive the request directly to your email within 7 days of your order confirmation.

All the tools on the site arrive disassembled and packaged, with the exception of some smaller products.

The assembly instructions can be found inside the packaging or on the "product instructions" page, depending on the type of tool.

Of course, if you're opening a gym or sports studio and need customized facilities, contact us at collab@ironsidearmour.com for more information.

Not at the moment, but we don't rule it out in the future. Stay tuned for more information.

If a product is out of stock, it will likely be included in the next production run, which lasts a maximum of 60 days. We recommend joining our waiting list for the product so we can notify you by email as soon as it becomes available again.

This means that the machine is ordered/produced following order confirmation, with waiting times that vary depending on the type of product.

Yes, all our product prices include VAT.

We accept all major online payment methods:

- PayPal, through PayPal’s secure server.

- Credit or prepaid cards, processed securely via Stripe.

- Apple Pay and Google Pay, available directly from your smartphone.

- Wire transfer: payment details will be sent automatically by email after order confirmation. (Please note that choosing bank transfer as a payment method will affect delivery times, which will be delayed by a few days depending on your bank’s processing times. Orders will be shipped only after payment has been successfully received. The order will be automatically cancelled if payment is not received within 7 days from the purchase date.)

- Installment payments, via the following services:

• PayPal: “Pay in 3” and “Pay in 6, 12, or 24”, allowing you to split purchases from €30 to €2,000 or from €120 to €5,000.
• Klarna: “Pay in 3” allowing you to split purchases from €35 to €3,000.

The risks are zero. Payment card details do not pass through our servers but are processed directly by certified payment networks and authorized providers through secure, encrypted systems that comply with the highest security standards.

All transactions take place over secure SSL (Secure Socket Layer) connections, ensuring the protection and confidentiality of transmitted information. Our website does not store or have access to sensitive card data such as the card number, CVV code, or expiration date.

In this way, we guarantee our customers a secure, reliable shopping experience that complies with current data protection and payment security regulations.

Of course! The following services are available:

- PayPal: “Pay in 3” and “Pay in 6, 12, or 24”, allowing you to split purchases from €30 to €2,000 or from €120 to €5,000.

- Klarna: “Pay in 3” allowing you to split purchases from €35 to €3,000.

The entire procedure takes place directly online and has an immediate result.

You can receive discount codes by subscribing to our newsletter or following our social media channels.

Discount coupons cannot be combined with other ongoing initiatives, except Gift Cards.

We carefully handle requests related to new fitness centers, gyms, and training facilities.

If you are developing a new facility and are looking for a partner for equipment supply, we offer full support in consulting and project design.

To properly evaluate your project, we kindly ask you to provide:

• a floor plan of the available space;
• the estimated number of users;
• any sketch or layout (even hand-drawn) with approximate dimensions, in case of custom RIG structures;
• a list of required products with quantities.

You will be supported throughout the entire process, from the initial configuration to order confirmation, including the review of technical drawings and the final layout of the training area.

For inquiries or initial requests, please contact us at: collab@ironsidearmour.com.

We offer both shipping and assembly services. Contact us for a personalized quote.

You can complete your purchase directly online, but if your order exceeds €5,000, you may also email us or contact us by phone, indicating the items you are interested in.

We will collect all the necessary information and prepare a tailored quotation based on your needs.

Absolutely! We're proud to build training centers for you. We're confident we can meet your needs and requirements.

Contact us at collab@ironsidearmour.com for more information or to schedule a meeting at our office to discuss your project further.

Of course! To resell our products, you must sign a partnership agreement, which includes discounts and special terms.

We evaluate each request based on the company's longevity and philosophy. If we deem it a good fit for our brand, we'll schedule a meeting at our headquarters to discuss the collaboration. For more information, please contact us by email: collab@ironsidearmour.com .

Ironside Armour reserves the right to refuse any resale request without explanation.

Are you an Italian company with a VAT number? Enter your VAT number at checkout: we will automatically issue the invoice, which will be sent to you via the Italian Exchange System (SDI).

If you are a European company, enter your VAT number at checkout: the system will automatically verify your registration in the VIES database and, if valid, apply the reverse charge mechanism for intra-EU purchases.

If your VAT number is not valid in the VIES system, it will not be possible to apply the reverse charge mechanism.

In this case, the order will be treated as a standard sale subject to VAT at the applicable rate based on the destination country, or you will be provided with alternative instructions before order confirmation.

We recommend checking that your VAT number is correct and properly registered in the VIES system before completing your purchase.

All products sold by Ironside Armour are covered by the following warranty terms, depending on the type of purchaser.

Consumer customers (B2C)

For consumer customers, all products are covered by the 24-month legal guarantee of conformity, as provided by applicable law.

The guarantee applies to products that present a lack of conformity already existing at the time of delivery and that becomes apparent within 24 months from delivery.

A lack of conformity is considered, for example, when a product:

• does not function properly;
• cannot be used for its intended purpose;
• does not match the characteristics or qualities stated by the seller.

Professional customers (B2B)

For purchases made by professional customers or VAT-registered businesses, the warranty period is 12 months and is governed by the applicable sales terms and conditions.

This warranty covers exclusively manufacturing defects not resulting from misuse, improper installation, normal wear and tear, insufficient or inadequate maintenance, or any modifications or interventions not authorised by the seller.

Professional customers are required to report any defects within a reasonable time after discovery of the issue.

General exclusions

The warranty does not cover damage resulting from misuse or non-compliance with instructions, incorrect installation, normal wear and tear, or insufficient maintenance.

For further information, please refer to the full warranty policy.

The product warranty is 24 months for all equipment, regardless of the line or type of product.

Training Line – 24 months

Pro Line – 24 months

Elite Line – 24 months

Combat Line – 24 months

For purchases made with a VAT number (B2B), the warranty period is 12 months for all product lines and types.

This warranty may include, by way of example, repairs or replacements of any defects or faulty components not resulting from improper use or normal wear and tear, as well as priority assistance to quickly resolve any issues and ensure the best experience with Ironside Armour equipment.

For more information about the warranty, please refer to the dedicated page.