DO YOU NEED HELP?
FREQUENTLY ASKED QUESTIONS
ORDERS
To complete an order, simply add the desired items to your cart and proceed by clicking on the cart button (top right) and then on the checkout button.
Once the checkout screen opens just enter your shipping and billing information and then click on the confirm order button (bottom right).
Of course, all prices are inclusive of VAT, therefore suitable for your private purchase.
It depends on the progress of your order. If you have recently placed your order, you can do so, otherwise it is not possible and you will have to make a return later. If you forgot to buy some products, you can make an additional purchase, and we will try to consolidate it into a single shipment.
Of course! Although we do not yet have a physical store open to the public, we can still organize a meeting at our logistics center where, in addition to viewing all the items in the catalog, you can buy and personally collect your order (by appointment only).
If your order has not arrived yet, it could be for a number of reasons. Check the estimated delivery date and order status in your account. You can also check it from the order confirmation email you received.
Once your order leaves our warehouse, you will receive an email with a link so you can track the status of your shipment.
In case the delivery deadline has passed and you have not received your order, we will contact you shortly. However, if you have any doubts you can always contact us.
If your order is showing as processing, it is because our team is preparing it for shipping. The order can be processed for 1-10 days depending on your purchase, and if it is longer than 10 days, our team will contact you to fix the issue.
Check your email, you will surely hear from us. Once your order leaves our warehouse, we will send you an email with a link so you can track the status of your shipment.
In this case it means that you are about to receive it. Check your email because you will find the code for tracking the shipment.
Your order can be delivered during the following hours: 8.00 - 20.00 from Monday to Friday (except public holidays).
To view your order history, you must register on the site.
SHIPPING
It is good to know that it takes at least 2-3 working days after shipping to deliver the material to you. Before this time we recommend that you always check the tracking code provided, which shows at any time where the package is. After 7 days without any result we recommend that you contact us to resolve the problem as soon as possible. In any case, we will take care of managing everything with maximum speed and professionalism.
The tracking number is the code associated with your shipment. Once the order is processed, the tracking number is immediately delivered to your email, and can always be viewed by logging into your account.
Shipping costs are automatically calculated at checkout based on the weight of the goods.
For more information, see the shipping information.
The goods always travel insured . Just in Time Srls is not responsible for deterioration, breakdowns, delays and damages of any kind that may occur during transport, once the material leaves our warehouse. It is up to the buyer to carry out the appropriate checks/complaints with the carrier, taking care to accept the goods by means of a specific " reservation " on the delivery note.
We have the following extra options available:
Delivery by appointment (+9.90 euros)
- The courier will contact you by phone to arrange the delivery date.
Delivery to the Floor (the price varies according to weight)
- The courier delivers the package directly to the floor. Deliveries to floors are not made unless agreed with our customer service in advance.
Saturday/Holiday Delivery (Price varies based on weight)
– It is possible to make an extra request for delivery during non-working hours and on holidays. Deliveries are not made on Saturdays/holidays unless agreed with our customer service in advance.
The first thing to do even before opening the package is to sign “ with specific reservation ” directly when the courier delivers the goods. This step is essential to start any type of dispute, and gives you the right to ask for a refund or proceed with a replacement in case of problems. Without the signature, the replacement and refund will not be possible and we cannot accept complaints in this regard.
Once you have the signature, contact us to find a solution.
In some cases, the delivery of the order is made in two different shipments , due to the content of the goods. If your order was sent in different packages, you will be able to see it in the delivery note where the items sent in that part of the order will appear.
Often you cannot receive some products of your order also due to lack of stock . In this case you will be contacted by phone or we will send you an email in which we will inform you of the incident. The unavailable product will be shipped once restocked, or, upon your request, it will be refunded through the same payment method used within the refund time frame.
There may also be an error in preparing the shipment. In this case, after carrying out the appropriate checks, the missing product will be shipped or the amount of the product not received will be refunded.
In this case we need a series of photos of the product received, and if necessary, other specific information. After sending us the required documents we will communicate a solution to you shortly.
Although this may be a very rare situation, it often happens during production and packaging that one or more pieces are not included. To help you solve this problem we need a brief description of the missing piece(s), plus some photos of the entire item.
After checking, we will send you the missing piece so that you can use the product quickly.
Some tools and accessories may change design even without notice if this leads to an improvement of the product itself . In this case complaints cannot be accepted.
Please send us an email with as many details as possible and at least one photo of the problem you encountered, so that we can do the necessary checks and update you as soon as possible.
RETURNS | REFUNDS
We are so confident in the quality of our products that we offer you the possibility of having a full refund or a replacement of the product, without specifying the reason, provided that the request is made within 15 days of receiving the material.
To start the return procedure you have two different choices:
- via a wizard directly from the dedicated section in your account
- by sending us an email to resi@ironsidearmour.com attaching the return form downloadable from this link.
First of all, the product to be returned must be carefully packaged, possibly with the original packaging, to avoid damage during transport. The product to be returned must be in its original factory condition, that is, in the same original box, well sealed, and inside another box or bag, so that the carrier does not place the label on the product. Any anomaly or defect in the packaging or in the product, could result in the cancellation of the refund of the amount.
Print and insert the completed return form inside the package.
To complete the shipment, if it is not a prepaid shipment, contact the transport company you prefer and book a shipment with recipient:
Ironside Armor
National Street Zanfreda, 4
83038 Montemiletto (AV)
For more information, please see our returns policy.
Much depends on the carrier's times, but generally the deadline for receiving the refund is a maximum of 14 days from the moment of cancellation or modification of the order (plus the processing times due by your bank).
If it is a return, our warehouse must first confirm that the returned product is in the same condition in which it was received by the customer.
You can return items in their original condition within 14 days of receiving them.
MY ACCOUNT
If you happen to lose your login password, the procedure to reset it is simple. Just click on “Forgot your password?” on the login screen and follow the wizard to reset it.
The wish list is useful for creating your own list of items you want. You can save items here for future purchase or to send the list via email.
It is very useful as you can create and save different lists directly in your account and access them from any other device.
In order to complete an order, creating an account is not mandatory but it is recommended, as you will be able to monitor all your orders at any time, you will be able to use the wish list and above all you will be able to save your data for all subsequent orders.
If you have decided to leave a review for one of our products we are very happy to have it, your opinion counts a lot!
You can leave a review even without placing an order, but to have a verified review, this is essential.
You can do it directly from the product page, at the bottom. As soon as you leave the feedback, our staff will publish it immediately.
(Reviews will never be modified by our staff. Ironside Armour operates with maximum transparency so the name of the person who left the feedback will be visible along with the first letter of the surname. All reviews visible on our site are 100% real).
If after resetting your password you are still having trouble accessing your account, please contact our team and we will try to identify and resolve the issue immediately.
PRODUCTS | CATALOGUE
All the tools on the site arrive disassembled and packaged, with the exception of some smaller products. The assembly instructions are inside the package or will be sent by email, depending on the type of tool.
All instructions are always inside the package or will be sent by email, depending on the type of tool.
Sure, if you are opening a gym and need custom facilities contact us at collab@ironsidearmour.com for more information.
Not at the moment, but we don't rule it out in the future. Stay tuned for more information.
If a product is out of stock, it will surely have been included in the next production cycle, which lasts a maximum of 60 days. We recommend that you sign up for the waiting list for the same item, so as soon as it becomes available again, we will notify you by email.
In the meantime, also evaluate a series of alternatives proposed on our site, so that you can find substitute products that have the same characteristics.
Absolutely yes, write to us to have all the information you need, we will answer you as soon as possible.
This means that this tool, given the nature of the item itself, is ordered/produced following order confirmation, with waiting times that vary based on the type of product.
PRICES | PAYMENTS | DISCOUNTS
Yes, all our product prices include 22% VAT.
We accept all popular online payments:
Credit Card: Visa, Mastercard, American Express, Maestro.
PayPal: The safest payment around.
Apple Pay and Google Pay: Directly from your mobile phone.
Bank Transfer: The crediting times vary from 1-3 working days or 1 working day if bank to bank.
The risks are practically zero . The data relating to payment cards do not pass through our server but are processed directly by Paypal or Banca Sella in SSL (encrypted mode). No payment transaction is managed by Just In Time Srls, but directly by the servers of the chosen banks that will automatically verify the data and protected from any human intervention.
For the moment, for private individuals, we have the " Pay in 3 installments " service from PayPal.
Everything is done directly online at the time of payment, just choose the installment payment method before confirming the last step of the payment.
You can receive discount codes by subscribing to our newsletter or following our news on our social networks. To make it even easier, our most important promotions are added directly to our main page.
Discount coupons cannot be combined with other ongoing initiatives, except Gift Cards.
B2B | QUOTES | INSTALLATIONS
Of course! We take requests for new training centers, home gyms, and commercial gyms very seriously.
If you are looking for a reliable partner for your new adventure, we will assure you of all our professionalism and experience. Our passion for the work we do is perceptible from the maniacal care we show during the creation of new products, as well as from the assistance and care we offer to all our customers! What we will need is simply:
- The floor plan of your workout space.
- The number of participants you expect to reach during the courses
- A sketch/drawing (even hand-made) with approximate dimensions, in case you need custom RIG structures.
- Product codes and quantities of the items you are interested in.
You will be followed during the entire process until the conclusion of the order with the acceptance of the technical drawings and the digital work area. Contact us at collab@ironsidearmour.com for more information.
At the moment we do not offer assembly service.
In case the order is more than 3500 euros + VAT, you can:
- Use the online quote service on the site, created to satisfy the numerous quote requests that reach us via email. The request will be forwarded to our operators for a check, who will respond to you shortly with a personalized proposal.
- Send us an email or call us indicating the items you prefer. We will collect as much data as possible and prepare a personalized quote suited to your needs.
Of course! We are proud to be able to build training centers for military services. We are sure that we can meet your requests and requirements.
Contact us at collab@ironsidearmour.com for more information or to schedule an appointment at our office to learn more about the project.
Of course! In order to resell our products, it is necessary to stipulate a collaboration contract, which provides discounts and special conditions.
For this reason, we evaluate the applicant based on his longevity and his business philosophy. If deemed suitable to support our brand, we will set a subsequent appointment at our headquarters so that we can begin to discuss the collaboration.
Contact us at collab@ironsidearmour.com for more information.
Ironside Armour reserves the right to refuse any request for resale service without providing any reason.
To use the quote function, simply click on the " request a quote " button to add an item to the list. Once you have defined your list, you can send it to our staff who will quickly return with a personalized proposal.
Shipping costs are calculated separately for all quotes and are never included in the product price.
WARRANTY
Each product sold to a “consumer” purchaser is covered by the 24-month legal guarantee for defects of conformity, as required by the relevant legislation.
The Legal Guarantee applies to all products that have a lack of conformity, which becomes apparent within 24 months of delivery, and which was not known at the time of purchase. A lack of conformity occurs, for example, when a product does not work as it should, when it cannot be used for the purposes for which it is intended or does not have the characteristics or qualities declared by the seller. The legal guarantee does not cover defects other than those inherent to the conformity of the good, such as those arising due to bad or incorrect use, nor the consequences of normal wear and tear of the good.
For more information, please see the warranty information.
All the products available in our catalog are covered by a warranty that varies according to the type of tool.
Essential Line - 12 months
Plate Loaded Line – 18 months
Elite Line - 24 months
All cardio products have a standard 24 month warranty.
All RIGs, calisthenics, multi-rack structures have a 24 month warranty for the paint and 24 months for the plastic parts.
We would like to point out that the paint guarantee refers to the guarantee against corrosion through the paint.
